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Accountability Officer - National Position

Art der Tätigkeit
Nationale Stelle
Kontinent
Europa
Land
Ukraine

Malteser International is the international humanitarian relief agency of the Sovereign Order of Malta. For over 60 years we provide relief and recovery for people during and following conflicts and disasters around the world. Christian values and humanitarian principles form the foundations of our work. In over 30 countries in Africa, the Americas, Asia and the Middle East, we support people in need – regardless of their religion, origin or political convictions.

Since the start of the war in eastern Ukraine in 2014, Malteser International has been working with three local partner organizations in the sector of mental health and psycho-social support (MHPSS). As a result of the Russian attack in February 2022, Malteser International has expanded its humanitarian activities in Ukraine with a strong partner focus to include relief distributions in war-affected areas – winterization – a scale-up of Mental Health and Psycho-social support – as well as social support and cohesion.

In support of the current and envisioned program implementation and to reinforce the capacities of our local partners in Ukraine, Malteser International is looking for an Accountability Officer for its office in Kyiv.

Under the supervision of the MEAL Manager, the Accountability Officer will ensure that beneficiaries of MI and its partners are informed about their rights and entitlements, participate in decision-making, and can share feedback and complaints. This role supports more effective programming by ensuring beneficiaries are satisfied with services in line with humanitarian principles. The accountability officer oversees information sharing, consultation, participation, and feedback and complaint mechanisms across the organization and partners. Additionally, they promote learning to improve projects and contribute to broader organizational learning.

Your responsibilities:

  • Collect, consolidate, and direct feedback/complaints through various channels, ensuring timely responses aligned with the Accountability Framework.
  • Analyse feedback data from MI and partners to identify trends, preparing monthly reports. Ensure timely and quality data collection, analysis, and reporting.
  • Establish, operationalize, and align feedback and accountability systems with MI’s and international standards. Ensure affected communities are well-informed about programs and feedback mechanisms.
  • Facilitate consultations and participation with affected communities at all project stages, sharing information and gathering feedback.
    Promote a culture of accountability by conducting training on accountability and humanitarian principles and develop new materials to enhance accountability practices.
  • Engage in local accountability networks, represent MI at coordination meetings, and foster collaboration on humanitarian accountability. 
  • Perform other duties as assigned by Line Manager.

Your profile:

  • University degree or/and master’s degree in social sciences, development, program evaluation, data science, economic policy, econometrics and operations research, or a related field
  • Minimum 2 years of experience in MEAL /Data for INGOs or as a customer success officer or technical account officer role in IT with strong interest to work in the humanitarian sector.
  • Excellent communication and influencing skills across a range of stakeholders and to build relations across work units, but particular with local partners.
  • Strong ability and interest in working with local partners and building their capacities.
  • Strong skills in Excel and experience with Kobo Toolbox data collection tool. 
  • Excellent organizational skills and ability to work independently, manage time and execute tasks.
  • Ability to work in fast changing environment and to multi-task and context-switch effectively between different activities and teams.
  • Fluency in both Ukrainian and English Languages (written and spoken)

What we offer:

  • Start Date: ASAP
  • Duty Station: Kyiv/Ukraine with frequent travel to other oblasts 
  • Duration of contract: One year (with possibility to extend)
  • Salary according to qualification and experience, insurance package

Working for Malteser International

Malteser is an equal opportunity employer and welcomes applications from all people, regardless of gender, confession or origin.

Malteser International is committed to safeguarding people within our programmes from exploitation, abuse and sexual harassment and has specific policies on this commitment (including a Code of Conduct) which outlines the expected behaviour and the responsibility of all staff, consultants and other organisational representatives. Malteser International conducts reference and background checks for all staff (including criminal records check for specific roles). Any candidate offered a job with Malteser International will be expected to sign MI’s Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these document

Whether you work as a specialist on overseas service or in one of our regional offices - we offer you a challenging working environment in an experienced international team. More than 1,000 national and international staff are currently deployed in various crisis and disaster areas around the world as well as in our regional offices in Cologne and New York City. For more information please have a look here.

 

How to apply:

If you are interested in this position, kindly submit your extensive application (CV, letter of motivation, copies of diplomas and three professional references) online at our job portal until 25.11.2024.